At SARDER TRADERS ("we," "our," or "us"), your privacy and trust are central to our business. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you browse our store or purchase our products.

1. Information We Collect

To process and deliver your grocery orders smoothly, we may collect the following information:

• Personal Details: Full name, contact phone number, and alternate delivery contacts.
• Delivery Address: House number, road, area, and city for accurate courier dispatch.
• Order Information: Item choices (cooking oils, spices, beverages), order history, and payment method selection.
• Communications: Chat records and queries sent via our customer care helpline or WhatsApp channels.

2. How We Use Your Information

We use your data solely for lawful, customer-focused purposes, including:

• Processing, packing, and delivering your daily essentials to your doorstep.
• Sending order confirmation SMS, invoice details, and delivery status updates.
• Providing responsive customer assistance via phone or WhatsApp.
• Preventing fraudulent orders and ensuring platform safety.

3. Sharing of Information (Zero Spam Policy)

We never sell, rent, or trade your personal information to third-party advertisers.

Your details are only shared with trusted operational partners strictly necessary to complete your purchase:

• Delivery Couriers: Delivery riders receive only your name, phone number, and address to drop off your parcels.
• Payment Gateways: Digital payment providers (bKash, Nagad, card processors) manage transactions through encrypted, compliant channels.

4. Data Security & Storage

We implement industry-standard administrative and electronic safeguards to preserve the confidentiality of your customer records. While no internet transmission is 100% immune, we regularly audit our procedures to prevent unauthorized access, alteration, or disclosure.

5. Cookies & Tracking

Our website may use basic cookies to maintain your shopping cart items, remember your session, and improve website navigation speed. You can choose to disable cookies in your browser settings if you prefer.

6. Your Rights & Privacy Choices

You retain full control over your personal data. At any time, you have the right to:

• Request a copy of the personal data we hold about you.
• Update or correct inaccurate shipping and contact information.
• Request the deletion of your customer account profile and purchase records.